Experts Dedicated For Your Success

Experience how our responsive customer support assists you with a personalized touch


Our professional services bring together innovative thinking and unparalleled expertise for your success.

At TCPWave, our dedicated and skilled engineers possess extensive experience in analyzing, troubleshooting, resolving, and designing efficient DDI ecosystems. Our professional services team stands as an industry leader, offering tailored solutions and consultative evaluation to meet each client's unique design and deployment strategies.

Our team has successfully executed large-scale migrations involving millions of IP addresses with zero downtime for mission-critical DNS and DHCP infrastructures. We have also completed numerous small to medium-sized DDI infrastructure migrations. Our approach involves designing and developing a proven migration framework that generates metrics and reports at each stage, ensuring consistent results.

Customized Migration Strategies

We adapt the migration framework for each client to meet their specific business requirements. Working closely with our customers, we ensure successful migrations during their network green zone. Post-migration, we guarantee a stable, scalable, resilient, and monitored DDI infrastructure, exceeding client expectations. Integrations are custom-tailored using our REST API framework, and our expertise in Cloud Network automation, Terraform, Ansible playbooks, OpenShift, Python, Node.js, Java, and more is unmatched in the industry. Our commitment to information security is evident in our use of encrypted passwords in API automation.

TCPWave Technical Account Manager (TAM)

Our Comprehensive Approach to Professional Services and Support starts with a TAM. Clients with large or medium organization-grade migrations may have access to a dedicated TAM. The TAM's primary objective is to help clients maximize the benefits of our product suite, ensuring performance tuning, proper information security practices, tactical and strategic automation goals, and serving as a liaison between the customer and product development teams. The TAM also shares best practices and ensures 24x7 operational DDI deployment.

Project Management

Our approach to project management involves listening, understanding, and learning from past migrations. We first analyze the existing design, current challenges, and limitations, followed by a brainstorming session to evaluate design options. Upon identifying an optimal migration and design strategy, we present the plan to the customer, breaking it down into tasks and milestones. Weekly calls ensure a global task force is informed and aligned for the migration. The TAM will publish weekly meeting minutes available on the customer portal PDF.

Documentation & Training

While the TCPWave IPAM's user interface simplifies complex tasks, we strongly recommend training sessions for our clients' network engineers, shift supervisors, and network operators. Professional TCPWave trainers guide participants through the product's user interface, demonstrate routine tasks, troubleshooting, and maintenance of a seamless core DDI infrastructure. Additionally, our IPAM is shipped with comprehensive documentation, and our customer portal provides access to a self-service knowledgebase and video archives.

Migration Process

We cater to various migration scenarios, from spreadsheet-based imports to phased approaches for more complex legacy designs. We create a migration framework that ensures no data omission, validating every DNS resource record, DHCP scope, and legacy DDI configuration against the current TCPWave DDI. Our tools and processes help achieve a smooth migration with minimal disruption.

Post-Migration Collaboration

Following a migration, our TAM and DevOps team collaborate with the client's DevOps team to identify network automation opportunities. The engineering leads discuss optimizations, business reviews, and potential improvements. We present integrations such as SIEM, VMWare vRA automation, OpenShift automation using Ansible playbooks, Terraform automation, Cloud integrations with AWS Lambda, Azure, Google, and management of Cloud DNS providers like Dyn DNS, Akamai, and Neustar.

Client Satisfaction

At TCPWave, we understand that our clients not only require a reliable and efficient IP Address Management (IPAM) solution, but also need the peace of mind that comes with it. Therefore, we make it our top priority to ensure our clients are satisfied with our services. We take great pride in our ability to seamlessly integrate TCPWave IPAM with various automation frameworks, providing a secure, well-documented, and professional-grade DDI solution that addresses and resolves legacy issues. Our commitment to excellence not only ensures the smooth operation of your network, but also gives you the peace of mind you need to focus on other important aspects of your business.

By entrusting your network management and DDI requirements to TCPWave's Professional Services, you can capitalize on the most advanced, reliable, and secure solutions in the industry. This strategic partnership will enable your organization to achieve its full potential, harnessing the power of cloud computing and automation to revolutionize the way you conduct business. Contact us today to unlock the true potential of your network and cloud infrastructure, and join the ranks of countless satisfied clients who have experienced the transformative power of our solutions. With TCPWave as your partner, you can expect nothing less than the best in professional services, ensuring that your organization remains ahead of the curve in an increasingly digital world.