A multinational insurance organization achieves reliability and security with TCPWave


For decades, organizations of various industries have been taking a manual approach to network operations that lead to several misconfigurations and legacy issues. One such insurance organization in the world delivered services to their clients over the years irrespective of the geographical locations. Nevertheless, the management of insurance company had challenges with the increasing infrastructure cost leading to maximal operational overhead, keeping the applications up and running was difficult. Their main objective was to have a modernized solution that offers agility, flexibility, minimal latency, and high availability. To achieve this organizational objective, a secure DDI infrastructure has to be deployed. The company has migrated to TCPWave solutions for managing the entire organization's internal DNS and DHCP services to enhance the network management system and improve resiliency in order to obtain higher levels of data privacy and security.


One of the leaders in insurance industry had a major concern regarding the company's previous DDI solution with inadequacy due to their existing IPAM infrastructure. There was a possibility of heavy traffic getting generated due to several networks in the organization which may lead to delay in the process of deploying the services to the users. The process of resolving this traffic is time-consuming and may lead to errors due to any manual intervention. The security system of the organization may also be affected due to any malware or cybersecurity breaches which is unacceptable as the data integrity of the company is the key aspect. So, here comes the requirement to upgrade to a better solution to resolve the inconsistencies in the legacy systems.


TCPWave provided the solution of embedding redundancy in the IPAM services by introducing a multi-master DNS architecture which involves the use of multiple DNS servers as master for a given zone at any one time. With the redundancy feature, the failure of any one master will not impact the ability to update resource record information for a zone. Thus, when a given master DNS server is unreachable, the DHCP and slave DNS servers will automatically attempt to reach another master. This feature ensures a backup ability during heavy traffic and speeds up DNS operations.


The professional services team at TCPWave has relentlessly worked to provide the most reliable solution based on customer requirements. The High Availability solution of TCPWave ensures that the appliances are resilient enough to provide the services consistently during system failure or outage. TCPWave DNS remote management has been deployed to provide the ability for TCPWave DNS remotes to provide consistent agility by providing 99.9999% Service Level Agreement in the most complex networks of the organization. Hence, the combination of automated operations has improved the process of workflow for performing operations with ease and effective maintenance.

  • Faster Automation

    TCPWave provides an efficient solution that eliminates manual intervention with automated operation during the failure of a master DNS server.

  • Enhanced Security

    TCPWave security system employs AI/ML algorithms to protect the system from DNS tunneling attacks and protects the system by detecting malicious DNS traffic.

  • Higher Resiliency

    TCPWave DNS resiliency management mechanism protects the system from security breaches and ensures there is no interruption in the services.

Expand your network with TCPWave

The network management at TCPWave has seen rapid evolution over the years with the efficient DDI infrastructure. In the course of growing the company's network over the years, TCPWave solutions are being considered to improve the DNS and DHCP operations for ease of operation and maintenance. Contact us to get a demo.