Numerous educational institutions are impaired due to the poor quality of the core network services and lack of the enforcement of best security and networking practices. Universities and educational institutions hold a vast amount of sensitive information and are increasingly coming under the threat of cyber-attacks. In the United States, for instance, Family Educational Rights and Privacy Act (FERPA) helps protects student education records. Yet there was a recent attack on Illuminate Education in USA in March 2022, where the personal details of 820,000 students were exposed. Although most of the countries' have laws to protect the private sensitive information, there is a great need to protect student data and the Intellectual property of the educational institutions.
In educational institutions DNS and DHCP appliances tend to be hybrid. On any given network, there may be different Unix/Linux or Windows DNS and DHCP appliances, as well as other private cloud services. Without a centralized access control, the network topology may experience challenges and vulnerabilities. A recurring requirement found across multiple educational institutions was the inability to incorporate an excel-based solution to quickly deploy virtual machines utilizing a current automation framework like Ansible. In addition to the automation requirements, the institutions expressed their desire to manage multiple cloud service providers from a central management plane so that the same operations need not be performed on different cloud service providers using their respective management portals. A secure solution was requested that would exceed the requirements of the educational institutions with the least amount of knowledge ramp-up. The network administrators managing the data centers of the universities also expressed fear about a service interruption when the services are moved from the legacy architecture to the new framework maintained and managed by the TCPWave DDI solution.
The professional services team of TCPWave demonstrated the ease of migration using proven methods and the proficiency to perform such activity using robust migration tools. The team worked and exhibited confidence in performing a simulated migration in a sandbox environment so that the DNS and DHCP data could also be cleansed while performing the migration. The TCPWave DDI software provided numerous data integrity checks using a relational database so that data is not orphaned while delivering the services. The migration tools generated valuable information using exception reports that were analyzed by the universities' network administrators so that a visual representation of the activity is seen after the migration is performed. After cleansing the data and performing repeated simulated migrations, the professional services team have performed the migration using a slow injection method or the 01-shot method. The slow injection method is a phased approach where the DDI components are slowly migrated from the legacy solution to the TCPWave software over multiple iterations. Such an approach is typically taken when the infrastructure is distributed across various data centers, and the institution is not comfortable affecting all the data centers in one change. After a successful migration, the professional services team from TCPWave hands over the environment to the university network administrators so that the day-to-day checkouts are performed seamlessly and confidently without facing any surprises or service disruptions.
The professional services team at TCPWave has relentlessly worked to provide the most reliable solution based on customer requirements. The High Availability solution of TCPWave ensures that the appliances are resilient enough to provide the services consistently during system failure or outage.
TCPWave DNS remote management has been deployed to provide the ability for TCPWave DNS remotes to provide consistent agility by providing a 99.9999% Service Level Agreement in the most complex networks of the organization. Hence, the combination of automated operations has improved the process of workflow for performing operations with ease and effective maintenance.
Educational institutions need secure and scalable network services with protection against cyber-attacks and a competent service provider of DDI ecosystems. A common observation seen after performing DDI migrations of customers in this field are the satisfaction and the ability to perform multiple changes using APIs that operate securely. The ability to invoke the rest APIs using methods such as Ansible, Terraform and Python scripts have given many opportunities to plug the DDI infrastructure into the evolving automation frameworks of various educational institutions and universities. Contact us to get a demo.